Introduction

Welcome to ITEL. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application.

By using the ITEL app, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Personal Information

We collect the following types of personal information:

Data Type	When Collected	Required/Optional
Name	Account registration, course inquiries	Required for accounts and course inquiries
Email Address	Account registration, Google sign-in, course inquiries	Required for account creation and course inquiries
Phone Number	Profile setup, course inquiries	Required for course inquiries, optional for profile
Company Name	Profile setup	Optional
Age Group	Course inquiry forms	Required for course inquiries
Gender	Course inquiry forms	Required for course inquiries
Job Industry/Sector	Course inquiry forms	Required for course inquiries
Job Title	Course inquiry forms	Required for course inquiries
IT/Tech Experience	Course inquiry forms	Optional
Course Preferences	Course inquiry forms	Required for course inquiries
Consultant Information	Course inquiry forms	Optional
Marketing Source	Course inquiry forms	Required for course inquiries
Remarks/Comments	Course inquiry forms	Optional
Newsletter Preferences	Course inquiry forms	Optional

2. Technical Information

• User IDs: Unique identifiers created by our system and Firebase authentication
• Device Identifiers: Device-specific identifiers for app functionality
• App Interactions: How you navigate and use features within the app
• User-Generated Content: Information you provide through forms and profile settings

How We Use Your Information

1. App Functionality

• Provide access to courses and educational content
• Enable account creation and user authentication
• Process course inquiries and enrollment requests
• Manage user profiles and preferences
• Facilitate access to complimentary courses through Moodle integration

2. Account Management

• Create and maintain user accounts
• Authenticate users during sign-in
• Manage profile information and settings
• Prepare for future membership tier features

3. Communication

• Respond to course inquiries
• Provide customer support
• Send important app updates or notifications
• Contact users regarding their course interests

How We Share Your Information

Service Providers

We use the following third-party services to operate our app:

• Firebase (Google): Database storage and user authentication
• Google Sign-In: For users who choose to sign in with their Google account
• Moodle: For accessing complimentary courses (users are redirected to Moodle app)

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Investigate potential violations of our terms

Data Storage and Security

Where Your Data is Stored

Your data is stored securely using Firebase, Google's cloud database service. This ensures:

• Encrypted data transmission
• Secure cloud storage
• Regular security updates
• Industry-standard protection measures

Data Retention

• Account Data: Retained while your account is active
• Course Inquiries: Stored for business follow-up purposes
• Profile Information: Kept until you request deletion or delete your account
• Payment Records: Will be retained for 7 years when payment features are activated

Your Privacy Rights

Access and Control

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Update: Modify your profile information through the app
• Delete: Request deletion of your account and/or specific data
• Withdraw Consent: Stop providing optional information at any time

Account and Data Deletion

You can request complete account deletion or partial data removal by contacting us. For detailed instructions, visit our Account & Data Deletion page.

Children's Privacy

Our app is intended for general educational use. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes through:

• In-app notifications
• Email notifications (for registered users)
• Updates to this page with a new effective date

Third-Party Services

Google Services

When you use Google Sign-In, Google's privacy policy also applies. You can review Google's privacy practices at https://policies.google.com/privacy

Moodle Integration

When accessing complimentary courses, you will be redirected to the Moodle app. Moodle's privacy policy will apply to your interactions within their platform.

Contact Information

International Users

By using our app, you understand that your information may be transferred to and processed in servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

Consent

By using the ITEL app, you consent to:

• The collection and use of information as described in this Privacy Policy
• The transfer of data to our service providers for app functionality
• Receiving communications related to your use of the app

You can withdraw your consent at any time by deleting your account or contacting us directly.